Electronic document circulation is just the beginning. In many companies, at the end of this process, there is a need to sign. And this is often where the paperless philosophy ends – the document is printed out, only to be signed. Does it really have to be like this? Absolutely not!
Every document created in electronic form can also be signed electronically – without the need to print it. A signature on a tablet, e.g. signaturiX, is used for this. Thanks to this, the entire process is 100% compliant with the paperless idea – and you can practically forget about buying paper.
Where does such a solution bring the greatest benefits? First of all, in Customer Service Offices, where literally tons of documents are printed every day – at every station. This applies to industries such as banking, insurance, leasing, telecommunications, energy and gas. The list is long.
Signing documents on a tablet significantly shortens the service time. The customer service employee does not have to fill in the customer's data in each document (whether on a computer or manually). They only do it once. And the data entered into the system once is duplicated on subsequent documents, e.g. name, surname, address, phone number, PESEL. Automatically. It is easy to imagine how much time it takes to fill out documents "manually" and how much time we can save by doing it automatically. Not to mention the time needed for printing. Scanning documents signed on paper? Forget it! With an electronic signature implemented in the customer service on a tablet, we forget about scanning. Such an action is not necessary. 1, 2, 3 and our customer is served quickly and efficiently.
Let anyone who has never sat and waited in line at the Customer Service Office cast the first stone. We all know the horror story called: "30 more people ahead of you". You don't know whether to sit down and cry or call work and beg for a leave of absence on demand.
But you can serve customers faster and more conveniently. Instead of an hour - only as much as is necessary. Yes, it is possible. Thanks to the use of an electronic signature.
As a Customer Service employee, you no longer have to fill out stacks of documents multiple times or check if all have been signed correctly - both by you and the customer. The signaturiX system will do it for you. It will not allow you to close a document if it is incomplete or the signature is missing. Imagine how much time this saves. And faster service means shorter queues and higher customer satisfaction.
The lack of need to print, store and archive paper documents allows for a significant reduction in the costs associated with handling documentation. It is worth remembering that some documents must be archived for 10 years or longer. Large organizations generate hundreds of thousands of paper documents every day - these are huge costs associated with their processing and storage. And what if the client raises objections, for example to the provisions of the contract, and it is necessary to find a document from 8 years ago? If we only have it in paper form, it will certainly not take a second. On the other hand, a document in electronic form can be found with literally one click. It is also worth remembering the carbon footprint generated by paper document circulation throughout its entire life cycle - from paper production, through printing, to transport and archiving.
Electronic signatures protect documents against forgery and data loss. Digital files are encrypted and secured with passwords and/or biometrics. In the signaturiX system, you can sign documents on a tablet with a handwritten, handwritten, and biometric signature.
Digitally signed documents can be immediately sent to the appropriate systems or to the client's email, which eliminates delays associated with traditional paper document flow. Sometimes a document requires several signatures. Traditionally, the document would be printed, the customer service employee would fill in the required data with the customer, and collect signatures. Time, time, time... But you can do it faster, more efficiently, and more safely. Without printing, walking, waiting, scanning, etc.
Let's go a step further. Traditionally, when leaving the customer service, the customer holds a folder of documents under their arm. With a signature implemented on the tablet, they receive a complete set of documents by email. Before they even get up and say goodbye to the consultant at the customer service, they already have all the documents they signed in their email.
Sometimes we can't go to the Customer Service Office in person. Whether it's due to illness or other random events. What to do then? If the company has implemented signaturiX, we can sign documents remotely. Of course, it requires a bit more effort than doing it in person, but such a possibility also exists. We can sign documents thanks to remote identity verification.
Eliminating paper documentation means fewer trees cut down, reduced water and energy consumption, and reduced waste. We have written about this more than once on our blog or Linkedin profile. Did you know that thanks to the implementation of signaturiX at our clients in 2022, we celebrated 10 million submitted signatures together, which translated into savings of:
Together with our clients, we saved 17 thousand trees from being cut down in 2022. 17 thousand surviving trees thanks to the implementation of tablet signatures in organizations! Now there are probably 3 times more!
signaturiX solutions are fully compliant with applicable national and EU law on electronic signatures. The system supports, among others, qualified, advanced and simple signatures, compliant with eIDAS regulations (EU Regulation No. 910/2014).
Thanks to this, signatures made on signaturiX devices have full legal force and can be used in contracts, declarations, forms and other documents requiring confirmation of the identity and will of the parties.
The system also ensures document integrity and the possibility of unambiguous verification of the signer, which is crucial in the context of security and credibility of electronic documentation.
Companies using modern technologies are perceived as innovative and customer-friendly. Because that's exactly what they are! Thanks to the implementation of the signaturiX system, the document signing process is fully digitalized. The customer signs on a tablet, and the document goes directly to the electronic archive. What does this mean in practice?
You just want to visit such a Customer Service Office!
The electronic signature on the signaturiX tablet can be directly integrated with customer relationship management systems (CRM) and enterprise resource planning systems (ERP), which streamlines the company's operations. This is what happened with our clients. You can read about the case study of selected implementations:
Implementation of signaturiX in Santander Leasing >>
Implementation of signaturiX in Grupa Polsat Plus >>
